Refund and Exchange Policy

Your Trusted Partner in Stress-Free Moving!

We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments. Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients also miss the opportunity to receive prompt services. USA.

You are very important to the Deft Movers LLC

Deft Movers LLC values our staff’s time. We understand that our staff have other jobs, family, and friends with whom they could be spending time. Deft Movers LLC pays our staff their entire wage for any missed or late cancelled appointment out of respect for their valuable time. Therefore, we have a strictly enforced 24 hour cancellation and rescheduling policy.

Any appointment missed, late cancelled, or changed without 24 hour notice will result in a charge equal to 100% of the reserved service amount. The appointment may be taken off of a contract/package or charged individually.

As a courtesy, your appointments are confirmed electronically by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago.

From this confirmation email, you have the option of the following without a charge:

  • Reschedule/change/modify your appointment from your online account;
  • respond back by email with any changes or issues;
  • call our office number which is provided in the email for customer service

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee.

Payments and Cancelations

Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original Confirmation notification was received timely. Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.

We recognize that the set appointment time frames may differ from the actual appointment by 10-15 minutes based on shift changes and traffic.

One of our movers will call the client about an hour before the scheduled appointment to verify the appointment status.

One of our staff will call the mover if they are not at the designated address 5 minutes before the appointment time.

All appointments must be held with a valid credit card at the time of booking. A credit card hold transaction may be made on your credit card to reserve the appointment time.

Your credit card information is stored will full encryption. We do not accept cancellations through voicemail or any other representative in the office other than the office manager.

We are there when you need us and we always show up on time

The customer is entitled to change the date and time of the appointment one time without being charged a fee. Therefore, after the one time that the appointment is changed the customer will be charged a additional $25.00 for a second change of date and/or time of the appointment and $25.00 each time if the customers continues to change their appointment. It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.

The 24 hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. Deft Movers LLC policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our 24 hour cancellation and rescheduling policy criteria!

Your Friend in the Moving business. We are there when you need us and we always show up on time. We are a full service, moving and storage company offering excellent service to customers across Phoenix and throughout the State of Arizona. We are licensed and bonded and carry complete insurance. We offer special discounts for seniors, Singles, Service People, and First Responders and do our work with the utmost of care and concern for your property and possessions. Our crews are uniformed, trained and offer expert service, day or night. * Free packing materials * cheap movers * affordable movers * free estimates * day and night emergency moving * Storage and delivery * antiques, valuables * packing services we specialize in handling antiques and pianos, pool tables and large items. There are no surprises in terms of our rates and we offer fast, free, and very friendly estimates. Just like our name, Deft Movers, we are adept at everything we do. Call today for a free estimate.

Why Choose DEFT Movers?

  • Expertises

    Our team comprises experienced and skilled movers who understand the intricacies of every move, whether it’s a local relocation or a long-distance journey.

  • ExCustomer-Centric Approach

    Your satisfaction is our priority. Our customer-centric approach means that we’re here to address your concerns, answer your questions, and make your moving journey as smooth as possible.

  • Customized Solutions

    We recognize that each move is unique. That’s why we tailor our services to meet your specific needs, ensuring a personalized experience.

  • Community Involvement

    Beyond providing top-notch moving services, [Your Company Name] is committed to giving back to the communities we serve. We actively participate in local initiatives

  • Customized Solutions

    We recognize that each move is unique. That’s why we tailor our services to meet your specific needs, ensuring a personalized experience.

  • Customized Solutions

    We recognize that each move is unique. That’s why we tailor our services to meet your specific needs, ensuring a personalized experience.

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